Privacy Policy

This Policy

Hawk Web Solutions – hawkwebsolutions.com.au
Effective Date: 09/09/2025

Hawk Web Solutions ABN 79 655 303 540 (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit hawkwebsolutions.com.au or engage our services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and where relevant, the EU General Data Protection Regulation (GDPR).

Information We Collect

We may collect the following types of personal information:

• Contact details (name, email, phone number, business name, address) when you make an enquiry or request a quote.
• Account details (for clients, including login credentials where applicable).
• Billing information (payment details, invoices, transaction history).
• Website usage data collected through cookies, analytics tools (e.g., Google Analytics), and server logs, including but not limited to:
  • IP address, browser type, device type, referring/exit pages, time spent on site, geolocation, demographic data.
• Marketing data such as preferences, feedback, survey responses.

We only collect personal information that is reasonably necessary for our business activities.

How We Collect Information

We collect personal information in several ways, including but not limited to:

• When you become a client and provide us with information necessary to deliver our services.
• When you submit a form on our website.
• When you contact us by email, phone, or in person.
• When you subscribe to our newsletters, offers, or updates.
• When you use our website (cookies, analytics, tracking technologies)

Use of Personal Information

We use personal information to:

• Provide, manage and improve our services.
• Respond to enquiries, requests, and support needs.
• Process payments and manage client accounts.
• Send updates, newsletters, and marketing communications (you can opt-out anytime).
• Analyse website performance, user experience, and marketing effectiveness.
• Comply with legal obligations.

Disclosure of Personal Information

We may share personal information with:

• Service providers and partners who help us deliver services (e.g., hosting providers, payment processors, analytics platforms, CRM/marketing tools).
• Legal and regulatory authorities where required by law.
• Third-party tools such as Google Analytics, Facebook Pixel, or email marketing platforms.

We do not sell or rent your personal information to third parties.

Cookies & Tracking

Our website uses cookies and similar technologies to:

• Improve site functionality and user experience.
• Analyse site traffic and usage patterns.
• Deliver targeted advertising.

You can control cookies through your browser settings, but disabling them may affect your website experience.

Data Security

We implement reasonable physical, electronic, and managerial procedures to protect personal information against loss, misuse, or unauthorised access.
However, no method of transmission over the internet is 100% secure.

International Data Transfers

If you access our services from outside Australia, your information may be transferred and stored on servers located in Australia or other jurisdictions. We take steps to ensure appropriate safeguards are in place.

Access to Your Data and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, out-of-date, or incomplete. Please contact us using the details below.

If you are located in the EU/UK, you may have additional rights under GDPR, including:

• Right to data portability.
• Right to erasure (“right to be forgotten”).
• Right to restrict processing.
• Right to object to processing.

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

We may update this Privacy Policy from time to time. The revised policy will be posted on our website with the updated effective date.

If you have questions, concerns, or complaints about this Privacy Policy, please contact us at:

Hawk Web Solutions
Email: privacy@hawkwebsolutions.com.au
Phone: +61 8 6186 5550
Website: https://hawkwebsolutions.com.au